How should a nail technician respond to a client with a damaged nail?

A nail technician should assess the damage and suggest appropriate treatments to ensure the client's nail health and appearance are prioritized. By carefully examining the condition of the damaged nail, the technician can identify the extent of the injury—whether it is a minor flaw, a break, or a more serious issue that may require specific care.

Suggesting appropriate treatments might include recommending nourishing treatments that can strengthen the nail, offering advice on protective polishes, or even referring the client to a healthcare professional if the damage is severe. It’s essential for the technician to maintain the integrity of the nail while educating the client about proper at-home care and reducing the likelihood of future damage.

This approach fosters trust and professionalism, as it shows the technician's commitment to the client's overall nail health rather than just attempting to cover up the issue temporarily or manage it in a way that could worsen the problem. Taking a proactive stance ensures that clients feel valued and receive the best possible service tailored to their specific needs.